Policies

WE VALUE OUR GUESTS’ EXPERIENCE

RESERVATIONS

At Elements of Design Salon & Spa, our goal is to give every guest the best experience possible. With that in mind, we kindly ask that you arrive 10 minutes before your appointment so that you have the maximum amount of time with your stylist. We also request that cancellation notice is given at least 24 hours in advance.

ATMOSPHERE

Our salon and spa is an oasis for rest, relaxation and rejuvenation. We ask that children under 10 have direct adult supervision at all times. We also ask guests to refrain from using cell phones except while in the waiting area.

PAYMENT

For your convenience, we accept cash, Visa, MasterCard, Discover and personal checks (with a valid form of ID). Gratuity is appreciated, but not required and can be given in the form of cash or check only. We have a $25 fee for returned checks. Services performed and gift cards are non-refundable.

REDO POLICY

We want you to be completely satisfied with your service. If for some reason you are not satisfied, please let us know within ten days of the original service, and we would happy to schedule you for another service. Payment will be required after ten days from the original service, and may be required within ten days based on consultation.

ADDITIONAL INFORMATION

We reserve the right to request a credit card at the time of reservation. Parties of 4 or more must provide a credit card to keep on file, and we reserve the right to refuse service at any time.

Thank you for allowing us to service you, our valued guest.